What is your refund and return policy?

We stand behind our service and products and are proud to offer a 100% satisfaction guarantee! Our goal is for you to become a lifetime customer! We don’t want to sell you one product and never hear from you again, because you weren’t happy for some reason. We desire to build ongoing relationships with all of our clients, and the best way we know how to achieve this is by offering a 100% satisfaction guarantee on all of our products. If you are not happy with your product, for whatever reason, we will either refund your purchase or send you a replacement, free of charge- your choice. The only thing that we ask is that you make your exchange/refund request within five (5) business days of delivery of your product.

To obtain a product exchange or refund, please follow these simple steps:

  1. Please inspect your product immediately upon receipt. Please report any defects, damages, or mistakes to us within five (5) business days of the delivery date.
  2. Please report any defects, damages, or mistakes to us by emailing  support@beyondtheclosing.com and advise them of your concern. Please include your Order Number together with several clear pictures of the defective/damaged area. Do not send the product back to us.
  3. Our Customer Service team will review your submission and either request additional information/images or confirm your exchange/refund request. We strive to address all customer’s concerns within 2 business days!
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