Terms & Conditions




1. Introduction

Beyond The Closing™ and www.beyondtheclosing.com are owned and operated by Beyond The Closing Inc. The terms “we,” “us,” and “our” refer to Beyond The Closing Inc. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions, or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including, without limitation, users who are browsers, customers, merchants, vendors, and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.

2. Use of our Website

You agree to use our website for legitimate purposes only and not for any illegal or unauthorized purpose, including, without limitation, in violation of any intellectual property or privacy laws. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state of residence and are legally capable of entering into a binding contract. You agree not to use our website to conduct any activity that would constitute a civil or criminal offense or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems. You agree to provide us with accurate personal information, such as your email address, mailing address, and other contact details to complete your order or contact you as needed. You agree to update your account and information promptly. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

3. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending, or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly, and your continued access or use of our website will mean that you agree to any changes. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of our website or any service, content, feature, or product offered through our website.

4. Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region, or jurisdiction. Prices for our products are subject to change, without notice. Unless otherwise indicated, all prices displayed on our website are quoted in US dollars (USD). We reserve the right, in our sole discretion, to refuse orders, including, without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities. We do not guarantee the accuracy of the color or design of the products on our website. We have made efforts to ensure the color and design of our products are displayed as accurately as possible on our website. Please be advised that the engraving on our site’s product images is for illustration and display purposes only. As a result of the lighter shade of bamboo wood, together with the wood’s grain, this may cause the engraving to vary, from lighter to darker, than what appears on the illustrated images.

5. Links to Third-Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk, and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only, and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

6. Use Comments, Feedback, and Other Submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments, and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the content, including, but limited to, concerning its legality and its trademark, copyright, and other intellectual property ownership. You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content, or to respond to any Content. You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent, or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your content will not be unlawful, abusive, or obscene, nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party. We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your content.

7. Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

8. Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies, or omissions may relate to product description, pricing, promotion, and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law. We do not undertake to update, modify, or clarify information on our website, except as required by law.

9. Disclaimer and Limitation of Liability

You assume all responsibility and risk for your use of our website, which is provided “as is” without warranties, representations, or conditions of any kind, either express or implied, concerning information accessed from or via our website including, without limitation, all content and materials and functions, and services provided on our website, all of which are provided without warranty of any kind including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted, or error-free, that defects will be corrected or that our websites or the servers that make our website available are free of viruses or other harmful components. The use of our website is at your sole risk, and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website. In no event will we, or our affiliates, our or their respective service providers, or any of our or their respective directors, officers, agents, contractors, suppliers, or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages. Certain jurisdictions do not allow the limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and our liability will be limited to the maximum extent permitted by law. Advertising rules for real estate agents and brokers vary State by State, and it is up to the individual using our site, services, and products to determine whether they comply with their State’s legislation.

10. No Tax, Legal, or Accounting Advice Intended

Beyond The Closing™ does not provide tax, legal, or accounting advice. The material contained within this website has been prepared for informational purposes only. It is not intended to provide and should not be relied on for tax, legal, or accounting advice. You should consult your tax, legal, and accounting advisors before engaging in any transaction.

11. Indemnification

You agree to defend and indemnify us, and hold us, and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to, or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third-party proprietary rights.

12. Entire Agreement

The Terms and any documents expressly referred to in them represent the entire agreement between you and us concerning the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking, or promise given by the other or implied from anything said or written between you and us before such Terms, except as expressly stated in the Terms.

13. Waiver

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

14. Headings

Any headings and titles herein are for convenience only.

15. Severability

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful, or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

16. Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Province of Ontario, CA, without regard to its conflict of law rules. Our mailing address is 6547 N Academy Boulevard Suite 1300, Colorado Springs, CO 80918, and our registered head office is 2647 Alta Vista Drive Suite 414, Ottawa ON K1V 1A3.  Our website is hosted by Cloudways, Tower Business Centre, 2nd Floor Tower Street, Birkirkara, BKR4013 Malta. Any disputes, actions, or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the Province of Ontario, CA and you irrevocably consent to the exclusive jurisdiction and venue of such courts. 

17. Questions or Concerns

Please send all questions, comments, and feedback to us at info@beyondtheclosing.com



1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are available for delivery to the lower 48 States in the USA. We will deliver your product to your credit card billing address or your Broker's office.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [5] business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Sundays. The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. Please allow 1 to 2 weeks for the production and delivery of your client's gift.

4. Shipping and Handling Costs

Shipping and handling costs are included in the advertised price of the product.

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at support@beyondtheclosing.com

6. Questions

If you have any questions about the delivery and shipment or your order, please contact us at support@beyondtheclosing.com



We stand behind our service and products and are proud to offer a 100% satisfaction guarantee! Our goal is for you to become a lifetime customer! We don’t want to sell you one product and never hear from you again, because you weren’t happy for some reason. We desire to build ongoing relationships with all of our clients, and the best way we know how to achieve this is by offering a 100% satisfaction guarantee on all of our products. If you are not happy with your product, for whatever reason, we will either refund your purchase or send you a replacement, free of charge- your choice. Your refund/replacement request must be made within five (5) business days of receiving your product.

To obtain a product exchange or refund, please follow these simple steps:

  1. We ask that you inspect the product immediately upon receipt. Please report any defects, damages, or mistakes to us within five (5) business days of the delivery date.
  2. Please report any defects, damages, or mistakes to us by emailing  support@beyondtheclosing.com and advise them of your concern. Please include your Order Number together with several clear pictures of the defective/damaged area. Do not send the product back to us.
  3. Our Customer Service team will review your submission and either request additional information/images or confirm your exchange/refund request. We strive to address all customer’s concerns within 2 business days!

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